The Patient and Family Centered I-PASS LISTEN Study: Language, Inclusion, Safety, and Teamwork for Equity Now

Launched by BOSTON CHILDREN'S HOSPITAL · Oct 19, 2022

Keywords

ClinConnect Summary

The Patient and Family Centered I-PASS LISTEN Study is looking to improve how medical teams communicate with patients and their families in hospitals, especially for those who speak languages other than English. Originally developed in 2014, the PFC I-PASS program changed how doctors and nurses talk to patients during their daily check-ups, making conversations more inclusive and easier to understand. This new study, called PFC I-PASS+, builds on that program by adding interpreters and training for healthcare providers on better communication and understanding different cultures. The goal is to see if this new approach can help improve the hospital experience and safety for patients.

To participate in the study, patients admitted to pediatric units at certain hospitals can join, especially if they are 13 years or older with permission from a parent or guardian. Parents or caregivers of patients, nurses, doctors in training, and hospital leaders are also eligible to take part. Participants can expect to be involved in discussions about their care and will receive support in their preferred language. This study aims to ensure that everyone involved in a patient's care feels included and understood, no matter what language they speak.

Gender

ALL

Eligibility criteria

• Inclusion Criteria:
• • All patients admitted to the pediatric inpatient study units of participating hospitals
• • Patients themselves who are age 13 and up (if they provide assent and their parent or guardian gives permission)\*
• • Parents/caregivers of patients of all ages who speak English, Arabic, Armenian, Bengali, Chinese (Mandarin and Cantonese), Karen, Korean, Nepali, Quiche, Spanish, Somali, and Vietnamese (and/or other languages if resources allow)
• • Nurses working on these units
• • Residents working on these units
• • Medical and nursing students working on these units
• • Hospital leaders working at these hospitals
• • \*Note for Consenting: Patients (13-18yo) who are in state custody and assent for themselves to complete surveys but lack legal guardian/caregiver present to offer consent are not being approached to complete surveys. These patients may still be enrolled in the study but not consented to complete patient-facing forms.
• • Exclusion Criteria: None