Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics

Launched by BAO YAN · May 12, 2025

Keywords

ClinConnect Summary

This clinical trial is investigating a new way for nurses in outpatient clinics to communicate better with patients, especially when things don’t go as planned. The study is combining two communication models: CARE, which focuses on connecting, apologizing, repairing, and exceeding patient expectations, and AIDET, which teaches nurses to acknowledge patients, introduce themselves, explain how long things will take, and thank patients for their understanding. The goal is to see if this new combined approach can help nurses provide better service recovery when issues arise.

To be eligible for this study, nurses need to have worked in the clinic for at least six months and be willing to volunteer and sign a consent form. Nurses on leave or in training, or those experiencing mental health challenges, cannot participate. The researchers are currently looking for participants and have already included 75 nurses in the study. By participating, nurses can expect to learn new communication skills that may improve their interactions with patients and enhance overall patient satisfaction.

Gender

ALL

Eligibility criteria

• Inclusion Criteria:
• • (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.
• Exclusion Criteria:
• • (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.