Evidence-Based Quality Improvement to Reduce VA Primary Care Burnout

Launched by VA GREATER LOS ANGELES HEALTHCARE SYSTEM · Jun 12, 2025

Keywords

ClinConnect Summary

This clinical trial is looking at ways to reduce burnout—a feeling of extreme stress and exhaustion—among primary care providers and staff working in Veterans Affairs (VA) clinics. Burnout can make it harder for healthcare workers to do their jobs well and stay in their positions, which can affect the care patients receive. In this study, researchers will work with selected VA clinics to create and test new strategies aimed at lowering burnout, using a proven method called evidence-based quality improvement. The goal is to see if these strategies are practical, well-received, and effective in improving the work environment for VA healthcare teams.

The trial will take place at five VA primary care clinics, including two large VA Medical Centers and three smaller community clinics, all within one VA healthcare network. Eligible participants include primary care doctors, nurses, clinical assistants, and administrative staff who regularly work together as part of a Patient-Aligned Care Team (PACT) at these sites. Those involved can expect to participate in developing and trying out the burnout-reduction strategies, with the researchers monitoring how well these efforts work and how acceptable they are to the team members. This study is not yet recruiting participants, but it aims to create better support systems to help VA primary care staff feel less stressed and more satisfied in their important roles.

Gender

ALL

Eligibility criteria

• Site Inclusion Criteria:
• • 5 primary care clinics (2 VA Medical Centers \[VAMCs\] and 3 community-based outpatient clinics \[CBOCs\]) in 2 VA healthcare systems in 1 VA Veterans Integrated Service Network
• Provider and Staff Inclusion Criteria:
• • Primary care providers, registered nurses, clinical associates (e.g., licensed vocational or practical nurses), or administrative associates (e.g., clerks) on regular Patient-Aligned Care Team (PACT) teamlets at a study site.
• Site Exclusion Criteria:
• • All other VAMCs and CBOCs.
• Provider and Staff Exclusion Criteria:
• • Other primary care professionals at a study site.
• • Members of special types of PACT teamlets at a study site.